Disputes happen in every auction business — photos that don't match, missing components, condition disagreements. Selling Lane's built-in arbitration tools let you resolve them fairly, save the deal, and keep the buyer coming back.
The dispute you can't resolve professionally doesn't just cost you one buyer. It costs you every potential buyer who hears about it. In an industry where reputation is everything, the ability to handle disputes fairly and transparently is as important as the auction itself.
Selling Lane's arbitration module gives you structured tools to receive, document, and resolve buyer disputes within the platform. The buyer submits their complaint with evidence. You review it against the condition report on file. You can offer a partial credit, a price adjustment, a return, or a full resolution — all documented in the system.
Every resolved dispute becomes part of the buyer's CRM record and the lot's history. Over time, your track record of fair dispute resolution becomes a competitive advantage — buyers trust auctions that have a clear, transparent process.
Buyers submit disputes through a structured form — reason, evidence, and requested resolution. No unstructured email chains or angry calls.
The original condition report for the disputed lot is attached automatically. Your disclosure is your defense — and your record.
Offer a partial credit, price adjustment, item return, or full resolution. Platform records the outcome and updates the invoice accordingly.
A fairly resolved dispute often produces a more loyal buyer than one who never had a problem. Arbitration done right builds trust.
See all open and resolved disputes in one view. Spot patterns — specific item types, specific consignors, or specific conditions that generate disputes.
Every step of the arbitration process is logged — submission, review, offer, acceptance. The record protects you if a dispute escalates.
The buyer files a dispute through their account — selecting the lot, reason, and submitting evidence (photos, documentation). You receive a notification.
Open the dispute in your dashboard alongside the original condition report. Compare what was disclosed against what the buyer is claiming.
Offer a partial credit, price adjustment, return, or other resolution. The buyer reviews and responds — all within the platform.
When both parties agree, the platform records the resolution, updates the invoice if applicable, and closes the case with a full audit trail.
Your disclosure documentation is the foundation of fair arbitration.
Dispute history lives in each buyer's CRM profile.
When a dispute ends a deal, offer the lot to the runner-up.
Serious verified buyers generate fewer frivolous disputes.
See the complete list of everything in Selling Lane.